Shipping & Returns
Shipping Policy
How are the artworks packaged?
The works are packaged by Artloft Gallery and follow a standardised packaging process.
Ships in a cardboard box
(Large-size artwork with stretched/framed) item will ship flat in a sturdy, well-protected cardboard box. We ensure artworks are shipped according to our very high standards. Expect your artwork to arrive with plenty of support packaged in to make its journey as safe as possible as it travels from Artloft Gallery to your home.
Ships in a tube
(Only canvas) item will arrive rolled in a dent-resistant tube.This method is especially safe for oversized works, and provides lower shipping costs as well. Rolled works can be easily stretched (for canvas works, i.e. placed onto wooden stretcher bars) and/or framed by a local framer upon arrival. Upon immediate delivery, we highly recommend you send any works on paper directly to your framer for cautious, professional unrolling of the artwork.
How long does delivery take?
Shipping time: Generally 5-7 days by UPS/FedEx/DHL.
Creating time: 4-8 weeks to be hand-painted by professional artist.
Who takes care of the delivery?
Depending on the destination and the size of the work, we use delivery companies such as FedEx, DHL or UPS.
Which countries do you deliver to?
We deliver in Germany, or in any case all countries that our delivery companies operate in! Any concerns? Do not hesitate to contact us, as we will be able to find a solution for delivery – even if you live on a desert island!
How much does shipping cost?
In Germany, shipping costs are included in the price, regardless of destination. Please contact us if your delivery address is not in Germany, we will find a solution.
Is the delivery of the artwork insured?
Absolutely! Artloft Gallery organises and insures the transport of the artwork. You have nothing to worry about and there are no hidden costs.
If I buy several artworks, will they be delivered at the same time?
They may be delivered at the same time (under normal circumstances).
Can I get artworks delivered to a different country or to a different person?
We will deliver to the address you gave on your order. Generally we set the delivery date with the person who will receive the work and whose name you gave. If it’s a surprise or a present, let us know!
How do I tract my orders?
You will receive an email with a tracking link as soon as your order leaves our warehouse.
Return & Exchange Policy
How do I return the artwork?
We offer 30 day returns, which means you can return your order within 30 calendar days of receiving it.
Just email us at info@artloftgallery.de with the order number.
Once we have received the item back, we will issue a full refund to your original payment method.
We will arrange the collection and return shipment of any artwork you purchase from us, you only need to pay the freight for the return.
All returned items must arrive in a re-saleable condition.
Can I get a full refund?
Yes, as part of our promise for quality and satisfaction guarantee, we offer full refunds on any product that is returned to us in a re-saleable condition within 30 days of receiving it.
You will have to bear the direct cost of returning the goods.
We process refunds within 7 days of receiving the product.
Please note the following is required for a returns request to be accepted:
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it has to be less than 30 days since you have received the artwork
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the artwork must be in the same condition as it arrived and in appropriate packaging––ideally in its original packaging
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please note artworks must be carefully readied for return shipment in their original packaging in order to qualify for a refund
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it is important therefore that you take care when unpacking received artworks
Shipping Damage
We are sorry to hear the item you received was damaged. Simply let us know by emailing info@artloftgallery.de with your order number and we will arrange a replacement.
If it's damaged in transit, you can get a free replacement or a full refund. For artworks that arrived damaged we ask for a photo of the damage to be provided so that we can learn more about what went wrong with our particular shipment.